Shipping and returns
Which carriers deliver kratom orders?
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USPS and UPS. USPS Publication 52 has no kratom entry and requires only compliance with non-postal law, UPS bars anything prohibited by law at origin or destination, and FedEx's terms prohibit kratom by name, so FedEx is never offered (Pub 52 § 1-3).
What does USPS say?
Publication 52, the mailability reference, has no entry for kratom, Mitragyna, kava or amanita. Section 1-3 requires mailers to comply with non-postal statutes on possession and transfer (Pub 52 § 1-3), so kratom is mailable domestically wherever state law allows it. That conclusion rests on the absence of a prohibition; the research found no Postal Service ruling specific to kratom.
What does UPS say?
Its United States prohibited-items page does not name kratom. It refuses "any goods which are prohibited by law or regulation of any federal, state, or local government in the origin or destination countries" and puts the burden on the shipper (UPS prohibited items). The full UPS tariff was not read.
What does FedEx say?
Its United States terms prohibit any substance not approved for a medical use by FDA that DEA lists as a drug or chemical of concern, "including, but not limited to, kratom and Salvia divinorum" (FedEx U.S. terms). See why this store does not use FedEx.
Is a signature required?
No. The 21+ check happens at checkout, before shipment, and the research found no competitor requiring an adult signature at delivery. Checkout shows USPS and UPS rates only. The full policy is on how this store ships.
General information, not personalized guidance.
Sources
- USPS Publication 52, section 1-3, Nonpostal statutes United States Postal Service (accessed 2026-10-20)
- UPS prohibited items (United States) UPS (accessed 2026-10-20)
- FedEx Service Guide, Terms and Conditions, United States (2021 edition) FedEx (accessed 2026-10-20)
Related questions
Why does this store not use FedEx?
Because FedEx's United States Service Guide terms prohibit shipping any substance that FDA has not approved and DEA lists as a drug or chemical of concern, "including, but not...
Can kratom orders ship to a PO box?
Yes. USPS delivers to PO boxes, Publication 52 has no kratom restriction, and this store uses no signature service that would need a street address; the 21+ check happens at...
Do orders ship to APO, FPO or international addresses?
No. United States street and PO box addresses only. Military and diplomatic addresses and every foreign address are blocked at checkout, because an FDA import alert on kratom...